The IT Specialist II supports the implementation, operation, and maintenance of automated IT systems across supported organizations. This role works collaboratively with stakeholders to define requirements and service level agreements (SLAs), diagnose complex technical issues, and develop solutions aligned with established policies and standards.

Ardent Eagle Solutions is a mission-focused government contracting firm providing professional, administrative, and technical support services to federal agencies. The company delivers steady, reliable execution across diverse programs, supporting clients in achieving operational excellence while maintaining compliance, integrity, and accountability.

Ardent Eagle Solutions is committed to building high-performing teams, fostering a culture of professionalism and collaboration, and delivering responsive support aligned with customer mission requirements. Through disciplined processes and a people-centered approach, AES partners with government agencies to provide scalable, compliant, and results-driven solutions.

• Manage IT automated systems supporting implementation and operational activities.
• Collaborate with supported organizations to define system requirements and SLAs.
• Analyze and diagnose difficult hardware, software, systems, and workflow problems.
• Troubleshoot complex issues across applications, operating systems, and IT equipment.
• Develop or oversee development of technical work instructions in accordance with policies and approvals.
• Ensure solutions align with organizational standards and compliance requirements.
• Support documentation of system configurations and operational procedures.
• Coordinate with project leadership to resolve technical challenges.
• Monitor system performance and recommend enhancements or corrective actions.
• Report to a project leader or manager.

• More than four (4) years of experience in IT systems support or related field.
• Experience diagnosing and resolving complex technical and workflow issues.
• Familiarity with defining and managing service level agreements (SLAs).
• Ability to analyze business processes and technical systems interactions.
• Strong analytical and troubleshooting skills.
• Ability to develop technical documentation and procedural guidance.
• Effective written and verbal communication skills.

• Bachelor’s Degree (BS/BA) in Information Systems, Computer Science, or related field required;
OR equivalent combination of education and relevant experience.

At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families:

• Medical/Dental/Vision Coverage
• Matching 401(k) Plan
• Continuing Education Assistance
• Paid Time Off

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.

Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.

Proposal Notice:
This position is contingent upon contract award. Candidates applying to this role should be aware that it is part of a proposal effort, and selection timelines may be longer than typical hiring processes. 

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