This position will provide 24/7/365 night-shift Operations Watch Officers (Mid and Senior level Operations Specialists) to support the Secretary of Commerce’s Commerce Information and Operations Center (CIOC).

1. This contractor position helps the U.S. Department of Commerce remain prepared to respond to, and recover from, the unexpected.
2. The ideal candidate understands how to coordinate on emergency management issues, can quickly “connect the dots” in fast-moving external events, understands a “chain of command”, can communicate well across various platforms, can remain calm and be decisive under pressure, is a strong writer, is organized, and is able to understand SOPs.
3. This person will effectively collaborate and coordinate with people at all levels of government, non-governmental organizations, and in the private sector.
4. Work is performed in an office environment, unclassified through and including a SCIF, at the Commerce Headquarters in Washington, DC; free parking is available for the night shift Operations Watch Officer.
5. As the situation dictates, the Operations Watch Officer may be required to deploy via personal vehicle to perform CIOC watch duties at a Commerce continuity facility, a less than 2 hour drive from the Commerce Headquarters.

1. Perform as a night-shift Operations Watch Officer (a Mid or Senior level Operations Specialist position) supporting CIOC 24/7/365 operations.
2. Communicate and coordinate to enable a proper, timely emergency management awareness and response.
3. Maintain and communicate situational awareness across all hazards including natural disasters and national security events, as well as human-caused and technological events.
4. Prepare operational, alert and notification, and situational awareness reports for a variety of events and situations per the CIOC SOP.
5. Produce alert and notification messages through the Commerce Emergency Notification System (Everbridge) to rapidly notify personnel of significant events based on SOP.
6. Monitor and respond to emails received by the CIOC email accounts on classified networks and to phone calls received on the CIOC Watch Officer phone lines.
7. Collect, compile, and analyze SIPRNet and JWICS message traffic to alert appropriate leadership and organizations to significant events that could impact the Commerce mission, personnel, and or infrastructure.
8. Produce operational and situational awareness written products and oral briefs, under government supervision, and develop written products/oral briefings of findings for government leads for subsequent presentation to Commerce leadership (via SIPRNet, JWICS, vIPEr, and SVTC).
9. Conduct routine and periodic testing of voice, audio, and data communications systems to ensure all systems are fully operational (via SIPRNet, JWICS, vIPEr, and SVTC).
10. As requested, develop templates and tailored reports to support CIOC incident management and continuity of operation responses.
11. As requested, assist in drafting, reviewing, and implementing new and revised CIOC policies and SOPs.
12. As required, deploy to perform CIOC Watch Officer duties from the Commerce continuity facility, a less than 2 hour drive from the Commerce Headquarters.

Must Have:

1. Approximately 4 years’ experience as an Operations Watch Officer/Stander (Operations Specialist) with at least 2 of the years’ experience desired at a national (i.e., one or more of the 15 executive departments) operations center. Monitoring network outages, or a strictly IT-focused watch background would not be a good fit.
2. Active Top Secret security clearance and be SCI crossover eligible. Simply being “SCI eligible” is not sufficient – besides having a current investigation, you must be either currently SCI indoc’d (read in) or have been debriefed (read out) less than 23 months ago.
3. Understanding of how to coordinate on emergency management issues.
4. Capability to quickly “connect the dots” in fast-moving external events, assess risk, and remain calm and be decisive under pressure.
5. Experience providing communication and coordination support to senior leadership across various platforms at the unclassified and classified levels.
6. Willingness to learn, and an ability to make informed decisions/take actions based on SOPs and the evolving situation and risk.
7. Strong spoken and written communication skills, and high degree of professionalism, tact, and diplomacy.
8. Dependable personal transportation for as required travel to a local alternate CIOC site to perform Watch Officer duties.
9. Unwavering ability to arrive at duty location on time and work solo 12 hour night shifts.
10. Good judgement and a strong ability to assess complex situations with multiple factors to ascertain if/when potential hazards pose a threat to Commerce interests.

Nice to Have:

1. Experience in all hazard operations and incident management, including natural disasters and national security events, as well as human-caused and technological events
2. Experience accessing SIPRNet and JWICS in daily duties.

Work Schedule: 

1. After roughly 3 weeks of day shift training, followed by a month of night shift working side-by-side with an experienced contractor CIOC Operations Watch Officer, the individual will integrate into the CIOC night shift working solo 12 hour night shifts.
2. Night shift report time is 5:45PM for a 15 minute shift change, followed by a 12 hour shift, with the final 15 minutes ending at 6am after turnover to the oncoming federal watch staff.
3. This position is planned to work 85.75 hours (7 x 12.25 hour shifts) over each 2 week period, with the Work (W) and Off (O) weekly schedule being: 1: WWOOWWW (61.25 hours) 2: OOWWOOO (24.5 hours) 3: WWOOWWW (61.25 hours) 4: OOWWOOO (24.5 hours).

B.S. in an associated discipline is desired

At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families:

• Medical/Dental/Vision Coverage
• Matching 401(k) Plan
• Continuing Education Assistance
• Paid Time Off
• Free parking is available for the night shift Operations Watch Officers

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.

Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.

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